Healthcare environments need to rethink the patient and employee experience
The vulnerabilities and malfunctions at hospitals require profound changes in cultures, organisations and behaviours. The turbulent post-Covid context has only compounded the growing demands of healthcare workers and patients, not to mention the environmental challenges.
Indeed, the pandemic brought into focus the arduousness of health professions, as well as the inefficiency, slow pace and other shortcomings of the patient journey. Many healthcare professionals are struggling to find meaning in their work and turning their backs on their calling.
Thus, hospitals, private clinics and health centres must transform themselves in order to recast the experience of employees, patients and society.
As patient become increasingly – but not necessarily better – informed about their diseases and disorders thanks to the internet, they are clamouring for P4 medicine: predictive, preventive, personalised and participatory.