Creating a memorable customer experience begins with more collaboration across departments, whether their staff are in direct interaction with customers (front office) or providing support (middle and back office).
This capacity for nurturing synergies amongst varied business lines from the start of a transformation is a hallmark of the Bartle approach: the experience is to be told and lived, by individuals and the services they offer. The customer’s voice and viewpoint are precious, but here they are complemented by the observations of your teams to qualify the maturity of the promise delivered and to better define the target and avenues for improvement. For each group, we define a distinctive relational footprint rooted in the group’s strengths and human capital to stay in constant contact with the end customer.
Our expertise is acknowledged across many sectors and it is this breadth of knowledge that enables us to address a wide range of issues in creating, improving and delivering the customer experience.