Management consulting firm

Our team

CSR commitments

Expertise

Transformation
Impact & Sustainability
Marketing & Customer experience
Operational Excellence
Financial Performance
Digital Strategy
Data Science
Supply Chain
Innovation & Design
Change support & HR management
Internal control & Risk management

Sectors

Transport, Infrastructure and Mobility
Retail, Luxury and Consumer goods
Financial services
Real Estate
Public services and utility
Industry
Tourism, leisure and culture
Energy
Health

Public services and utility
sector

Bartle has a long history of supporting clients in the public services and utility sector to carry out their large-scale projects while offering them lasting solutions steeped in a thorough understanding of their environment.

New customer needs call for new approaches

Utility companies must contend with the digital revolution which calls for a total rethinking of their service offerings and positioning.

They need to embark on a 360° transformation that will impact structures in all areas (organisational, functional, operational) to adapt to the needs of customers in an unstable and volatile market. Historically, the utility market was dictated by the supply side, but today’s actors are facing the opposite situation. They have to adapt to the market to provide innovative responses to the needs of their customers.

"The requirement of public service is basically that of the younger generations: the renewed concern to reconcile humanity and efficiency"
Max-Hervé Dujardin, Partner

The need to adapt to legislative developments
and market liberalisation

In the past, utility actors were shielded from competition and enjoyed monopolistic conditions, but recent changes in laws have opened up the market, forcing public service companies to reinvent their operating models and follow the lead of private companies in pursuit of profitability.

This is reflected in the redefinition and implementation of new models of governance and a major paradigm shift for these companies where the social context is a key performance driver and vector for transformation. Only the most agile and least inert players will hold on to their traditional leadership in the market.

Bartle has a wide spectrum of tools
to support these changes

Bartle is positioned at the intersection of functional and business line challenges, which makes our firm a top choice for clients in the utilities sector. Our hybrid project approach enables us to address their transformation needs by summoning the right expertise for the unique context of each project we undertake. As a result, we have the ability to leverage our close ties to the partners of our public service clients (because they are also our clients) to share our experience with them and to propose benchmarks and support that allows them to reposition their offers as accurately as possible.

Services et secteur public

Trusted by historical market actors

Our historical clients in the utility sector are among our best references. We regularly sign long-term framework agreements with these partners, which paves the way for collaboration in the spirit of partnership

We reward our clients for their trust by offering bespoke support that results in transformation plans that fit their operations. As a result, we have a strong record in transformation and support work with our clients. We share with them our extensive knowledge of their partners to assist them with commercial challenges.

Finally, the opening of new accounts with clients in various sectors who appreciate the quality of our services, values and market positioning gives us a fresh, confident point of view to support our clients in the public services sector and help them break with long-held assumptions.

3 examples of performance improvements
in the public services and utility sector

Our expertise to drive the deployment of a new system to the national network and support the change internally

For a postal service operator, we supported the implementation of a mail preparation and distribution platform, optimised flows through automation and mechanisation (storage, sorting, optimisation of rounds, vehicle loading) by defining standards and real estate projects (location, layout, project management) and by managing the roll-out to the national network and providing support for change.

Our expertise to drive improvements in financial monitoring

We assisted a worldwide leader in urban mobility with conducting a diagnostic of its existing system, getting a handle on operations and co-building a target organisational model and management tools. Finally, we oversaw the implementation of awareness-raising procedures and training, and provided support for change and the establishment of a management culture.

Our expertise to drive the development of a “voice of the customer” programme

We advised a global multi-energy power generation and supply company in developing a tool to diagnose the customer experience of retail activities in 40 countries, identify best practices and maturities by geographical area and define a shared promise and relational pillars to consolidate customer feedback management.

Our expertise to drive the deployment of a new system to the national network and support the change internally

For a postal service operator, we supported the implementation of a mail preparation and distribution platform, optimised flows through automation and mechanisation (storage, sorting, optimisation of rounds, vehicle loading) by defining standards and real estate projects (location, layout, project management) and by managing the roll-out to the national network and providing support for change.

Our expertise to drive improvements in financial monitoring

We assisted a worldwide leader in urban mobility with conducting a diagnostic of its existing system, getting a handle on operations and co-building a target organisational model and management tools. Finally, we oversaw the implementation of awareness-raising procedures and training, and provided support for change and the establishment of a management culture.

Our expertise to drive the development of a “voice of the customer” programme

We advised a global multi-energy power generation and supply company in developing a tool to diagnose the customer experience of retail activities in 40 countries, identify best practices and maturities by geographical area and define a shared promise and relational pillars to consolidate customer feedback management.

Does your organisation need to be adjusted or transformed?

Let's talk it over!